Thesis Defence - Matthew Chegus

Friday, December 8, 2017, 9:30 a.m. to 11:30 a.m.

The Influence of Technology on Organizational Performance: The Mediating Effects of Organizational Learning

Matthew Chegus
MSc Candidate in Management
Telfer School of Management


Organizations depend upon ever greater levels of information technology (IT), such as big data and analytics, a trend which shows no sign of abating. However, not all organizations have benefited from such IT investments. Organizations must be knowledgeable to create unique competencies and gain sustained advantage from IT investments. Organizational learning (OL) has been proposed as the mechanism to develop this knowledge. Existing empirical research demonstrates that OL may indeed act as a mediator for the effect of IT on organizational outcomes. Yet, these studies are not consistent in their conceptualizations of the relationships involved, nor in their definitions and measurement of OL. Many use a descriptive measure of OL despite theory suggesting that a normative measure may be more appropriate. This study aims to address these concerns in a Canadian setting by using structural equation modelling (SEM) to compare the effectiveness of descriptive and normative measures of OL as mediating variables in knowledge-intensive organizations. Survey results support OL as a mediator between IT and organizational performance in addition to normative measures of OL outperforming descriptive measures.

Friday, December 8, 2017
9:30 a.m. to 11:30 a.m.
Telfer School of Management
Desmarais Building
DMS 4130
55 Laurier Avenue East
Ottawa, Ontario K1N 6N5
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