MHA Bearpit Session 2: Leading Change: Effective Engagement of Patients and Families

Tuesday, October 11, 2016, 4:30 p.m. to 6:30 p.m.

 “Patient engagement has been called a critical part of a continuously learning health system, a necessary condition for the redesign of the health care system, the “holy grail” of health care, and the next “blockbuster drug of the century.”[1]

While engaging patients and families is emerging as a core concept in frameworks for health system transformation, routine adoption remains a challenge at the point of care, organizational and system levels.

Health leaders play a central role in creating the foundations for effective engagement of patients and families as partners in care.  This includes building an organizational culture that involves patients and families in improving safety and quality, creating organizational structures and policies that open the door to meaningful engagement and building the engagement capacity of program managers and clinicians.  It also includes applying collaborative, multi-stakeholder processes that bring together managers, clinicians and patients/families to identify problems, generate solutions and take action.

This session will profile leading approaches in the field, profiling practice examples from the perspective of patients/caregivers and those supporting engagement work.  



* Jacquie Dale, A Leader in Engagement, OneWorldInc.

*Kelsey Lett, Patient Engagement Advisor, Champlain Community Care Access Centre (CACC)

*Robin Sully, Co-Chair of the Ottawa- Gatineau Multiple Myeloma Support Group; Chair of the Multiple Myeloma Ontario Advocacy Committee

*Mireille Brosseau, Experience Based Co-Design (EBCD) Facilitator, CHEO

[1]Carman K., Dardess P, Maurer M et al. 2013. Patient and Family Engagement: A Framework For Understanding the Elements and Developing Interventions and Policies. Health Affairs; 32 (2): 223–231.

Tuesday, October 11, 2016
4:30 p.m. to 6:30 p.m.
Telfer School of Management
Desmarais Building
DMS 4120
55 Laurier Avenue East
Ottawa, Ontario K1N 6N5
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RSVP deadline:
Sunday, October 9, 2016, 4:30 p.m.

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